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Online shopping may have become a habit for people to purchase daily necessities, ranging from socks that cost a few yuan per pair to household appliances that cost hundreds, thousands, or even tens of thousands.

Online shopping is indeed convenient, saving a lot of time to choose from in the store, and many merchants can compare it freely. In addition, they are all door-to-door delivery, and the price is relatively more affordable.

A few days ago, a netizen asked: Is it reliable to buy electric vehicles or electric vehicle batteries online?

Electric vehicle battery

I believe he has also seen the beautiful price and seductive copy of a certain battery. Compared to the prices in physical stores, some prices are so low that insiders can't believe it. If we simply look at the price, it does make people quite tempted. Everything has its inherent cost there. If what you care about is low price, then you cannot demand high quality from him. Because there is a great chance of downgrading batteries at lower prices. No business would engage in loss making transactions.

Taking the 60V20AH battery as an example, if it is a genuine electric vehicle battery of the same brand, the price difference between online and offline is between 50 and 70. I personally do not recommend everyone to buy batteries online.

Installation issue, if you have strong hands-on ability, this is okay. If you say you don't know how to install it yourself, then you have to ask someone to install it. Do you want a labor fee of 2-30 yuan? And most repair shops are unwilling to make this money. It's like customers ordering all the dishes to be processed in a restaurant, and no one wants it.

Because electric vehicle batteries are relatively expensive, the key issue is warranty. If you don't need warranty, you can purchase them online. After all, there is also a difference of several tens of dollars.

Warranty batteries

Some unscrupulous merchants may grind out the words on turnover batteries and even after-sales maintenance batteries, label them with the latest production date, and then sell them as brand new batteries. As an ordinary consumer, it may not be obvious. Previously, we introduced how to distinguish whether a battery is brand new or aftermarket? You can refer to relevant articles, so I won't go into detail here.

If we only use the production date as a reference, it is not very meaningful.

The price difference between a downgraded battery and a brand new battery can be several hundred, especially since the price of a maintenance battery is almost the same as that of a waste battery, so it is very likely to lose out on small gains.

Furthermore, online batteries are also sold at a trade in price. We replace the old batteries and send them to other places by express delivery. A set of 60V20AH batteries weighs about 35 kilograms, and the shipping cost is at least 70 or even 80 yuan. The cost of replacing the old battery and sending it over is for our buyer to bear.

This is not the main issue yet, the main issue is still in terms of warranty. Any brand of battery has a probability of failure. Many friends say that batteries rarely break down within a year. really The repair rate for large brands ranges from 2% to 3%, while for some small brands it is estimated to be around 5%. For merchants, it is 2% -5%, but for customers who encounter battery problems, it is 100%.

The battery that feels problematic needs to be tested and confirmed

If you want to provide warranty for batteries purchased online, it will be difficult to find after-sales service after automatic confirmation of receipt after 15 days.

Some of us have also purchased batteries online, but after more than three months, they encountered problems and were unwilling to provide after-sales service. Later, he reluctantly purchased a new set of batteries locally. Invisibly, it cost several hundred yuan more.

Let's take a step back and say that even if the merchant is willing to provide you with a warranty. Let's calculate an account. If your battery has problems within 6 months, the seller also promises to provide you with after-sales service. Do we need to remove the battery? The shipping cost is another 70 yuan, and it will be sent to the merchant who needs to charge and test the battery. If there are any issues, please replace it with a new set and send it back for you. If he says there's no problem, who will you find to determine this? The express delivery fee for returning the battery still needs to be paid by the buyer, so the shipping cost for one round is over 140 yuan.

Let's calculate the time for this one return. We will send it over for 3 days, and it will take 3 days to send it back. In addition, the merchant needs to help you with testing, including charging and discharging. It is normal for 1-2 days. This took about 7-8 days to complete. When you haven't used a vehicle for over a week, you will find it very inconvenient.

If there is a problem with your battery when buying from a physical store, we can usually help you check it on the same day and solve the problem on the same day. Installation and testing are all handled by maintenance personnel for you.

Let's talk about another situation, which is to say, what if there is another quality issue with the battery after one warranty? You claim to be unlucky and even claim to seek warranty from a seller again. If there is a problem in a physical store, the seller who needs the warranty will still need to help you with it. Moreover, the warranty does not require any fees, and it is a complete replacement. If you purchase it online, even if they are willing to help you with the warranty, you can still pay more than 100 yuan for the shipping cost. The merchant will only provide you with after-sales service, but will not help you with shipping fees, because after all, the shipping cost is only a few tens of yuan, and I don't think the seller on Taobao can afford it either; If you returned the goods twice, did you still spend extra money? Although this probability is not very high.

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